Well, that should be a given shouldn't it?
Not always unfortunately, it only takes a smile, or a bit of communication with your customer to put things right in many instances, which isn't rocket science is it?
At Rubicon Developments we offer a furniture installation service to both commercial and domestic customers and always train our installation staff in customer service before they even leave our premises!
So how can we make a difference? Think about what you would like, as a customer, and apply this to what you offer. If you were having your kitchen, bedroom or home office fitted, think what would be important to you, as a customer.
For example, if it were your bedroom, you would want somewhere to sleep at the of the day, be it in another room or in the room where the installation is taking place. This should therefore be the first consideration of your installer before they start to rip your existing bedroom apart.
If you were having your new dream kitchen installed - what would be important to you? Personally, as a minimum, I would want somewhere to be able to make a cup of tea and wash the pots, after eating my take-away, at the end of the day. With one of our installations - not a problem, as the Installer will sort out a temporary sink stand and tap on a flexible pipe for you to use until the kitchen is installed.
We've all been a customer at some point in our lives, haven't we? So why don't we, as product and service providers, start to think like one?
Carol Saunders, Director
21 November 2009
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